Customer Support & Feedback

At Candid Media Productions, we prioritize your satisfaction and are committed to providing exceptional customer support. Whether you have questions about our services, need assistance with bookings, or require technical help, our dedicated customer support team is here to assist you every step of the way.

 

Contact Us

 

1. General Inquiries

For general questions about our services, studio bookings, or any other non-urgent matters, feel free to reach out to our customer support team via email at support@candidmediaproductions.com. We aim to respond within 24 hours.

2. Urgent Assistance

If you require urgent assistance or have time-sensitive issues, please contact our customer support hotline at +91 8091312290 Our team is available Monday to Friday from 11:00 AM to 6:00 PM to address your concerns promptly.

 

Booking Support

 

1. Studio Bookings

For inquiries or assistance with studio bookings, including availability, pricing, and special requests, our booking support team is here to help. Contact us via email at booking@candidmediaproductions.com or call our booking hotline at +91 8091312290.

2. Equipment Rentals

If you have questions about renting equipment, availability, or need guidance on selecting the right gear for your project, reach out to our equipment rental support team at rentals@candidmediaproductions.com or call our rental hotline at +91 8091312290.

 

Technical Support

 

1. Video Production Assistance

If you’re facing challenges with video production, editing, or any technical aspects, our technical support team is ready to assist. Drop us an email at techsupport@candidmediaproductions.com or call our technical hotline at +91 8091312290.

2. Website and Account Issues

For concerns related to our website, account access, or any online issues, contact our web support team at websupport@candidmediaproductions.com or call our web support hotline at +91 8091312290.

 

FAQs and Knowledge Base

 

1. Self-Help Resources

Explore our comprehensive FAQs and knowledge base to find answers to common questions. Visit our Knowledge Base for detailed articles, guides, and video tutorials to assist you in navigating our services seamlessly.

2. Troubleshooting Guides

If you encounter technical issues or have specific concerns, check our troubleshooting guides available in the knowledge base. These step-by-step guides provide practical solutions to common problems.

 

Feedback and Suggestions

 

1. Share Your Experience

Your feedback is valuable to us. Share your experience, suggestions, or any areas where we can improve by emailing us at feedback@candidmediaproductions.com. We appreciate your input in helping us enhance our services.

2. Customer Satisfaction Survey

Participate in our customer satisfaction survey to let us know how we’re doing. Your insights contribute to our continuous efforts to provide top-notch services. Look out for survey invitations in your inbox.

 

Stay Connected

 

1. Social Media

Connect with us on social media for updates, promotions, and engaging content. Follow us on Facebook, Instagram, and Twitter to stay in the loop and interact with our community.

2. Newsletter

Subscribe to our newsletter for exclusive offers, industry insights, and the latest news. Stay informed about upcoming events, workshops, and new services by signing up on our website.

At Candid Media Productions, our commitment to customer satisfaction extends beyond providing excellent services. We value your partnership and strive to make your experience with us seamless and enjoyable. If you have any suggestions on how we can enhance our customer support services, please let us know. Thank you for choosing Candid Media Productions.