Page 1: Cancellation Policy

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• General Cancellations:

• • Cancel outdoor video/photoshoots 48 hours prior; indoor shoots require a 24-hour notice.
  • Studio rental cancellations accepted up to 72 hours in advance.
  • Cancellations must be confirmed via email, with all involved parties informed.
  • Confirmation emails to be sent to the client’s email and cc to contact@candidmediaproductions.com, candidmediaproductions@gmail.com.

Page 2: Confirmation & Communication

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• Cancellation Confirmation:

• • Upon cancellation, a confirmation email will be sent to the client.
  • Confirmation must be acknowledged via email by Admin/HR/Manager.
  • Every member involved in the shoot/rental will be informed via the same confirmation email.

Page 3: Contact & Support

• Contact for Cancellations:

• • Email: support@candidmediaproductions.com
  • Provide order details and reason for cancellation.
  • Support available Monday to Friday, 11am to 6pm.

• Policy Clarifications:

• • Clear communication ensures understanding of cancellation protocols.
  • Our team is here during business hours to assist with inquiries and confirmations.

Last updated: 25th October

At Candid Media Productions, we appreciate your cooperation with our communication protocols. Your satisfaction is our priority. Thank you for your trust in us.